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Competency-based interview questions assist hiring managers perceive how you’ll react in sure office eventualities. Going past conventional skills-based interviews, competency centred questions use real-life expertise examples as key indicators to foretell future work efficiency.

The simplest technique to reply competency questions is to make use of the STAR method.

Scenario – the place did the instance happen?

Job – what job/process had been you required to finish?

Motion – how you probably did it

Outcome – the result

Earlier than your interview, put together for attainable competency-based questions. You may as well use these examples as analysis into competency-based job functions.

1. What’s your biggest achievement?

We suggest that for the skilled employee you point out one thing work-related whereas for the inexperienced candidate use an instance of private achievement.

Resembling this:

“I skilled final 12 months for a marathon. Working has by no means been one thing that comes naturally to me however I skilled onerous and raised over £1000 for charity.”

Instance for the skilled worker:

“Taking up the problem as supervisor. I initially began out as a junior and labored my approach as much as managing a workforce of ten. By means of nice mentorship, I shortly turned settled in my new function and constructed sturdy relationships with everybody in my workforce.”

2. Inform me a few time you used your communication abilities to work collaboratively in a workforce?

The interviewer needs to know the way properly you’re employed with others and do you have got sturdy communication abilities as a way to excel throughout the function.

Show you do, with this instance:

“I work properly with others and use my sturdy organisational abilities to carry teams of individuals collectively. In my earlier function, I labored on an enormous media marketing campaign that required numerous completely different inputs from the workforce’s designers and builders. I navigated deadlines and introduced collectively everybody’s work to make sure all of us met marketing campaign aims, efficiently.”

3. Describe a time whenever you solved a troublesome downside at work?

A troublesome state of affairs in work is finest described as a time the place you felt challenged and pushed exterior of your consolation zone. It ought to undoubtedly not be taken as a possibility to begin singling out and bad-mouthing earlier co-workers. However as a substitute an opportunity to debate the result of the issue and optimistic end result.

Good examples:

  • Skill to finish a undertaking beneath a good deadline
  • Protecting for senior-level roles
  • Resolving shopper points
  • Managing a high-volume workload
  • Assembly shopper/managers expectations

Your skill to recognise a tricky state of affairs and replicate on the way you overcame it’s key to answering this interview query.

4. How do you deal with buyer complaints, and might you present an instance of resolving a grievance difficulty?

Interview eventualities for customer-facing roles goal to dig deep into your customer support abilities and skill to deal with and diffuse buyer cases.

Find out how to resolve complaints:

  • Hear – be sure to know precisely what the client is sad about
  • Reassure – inform the client you might be there to assist and are dedicated to fixing the issue
  • Apologise – take possession and apologise to the client
  • Repair – do what you’ll be able to to repair the problem and put in place measures to make sure it doesn’t occur once more


“As an account supervisor, I used to be chargeable for sustaining shopper relationships. Nonetheless, in a single occasion as a result of a lack of information, I made a presumption in regards to the shopper’s wants for a undertaking. Which turned out to be fallacious. I took possession and instantly apologised. I made certain this wouldn’t occur once more by at all times listening and asking for readability sooner or later – simply to make certain.”

5. Describe a time the place you skilled failure and the way you overcame it?

Competency-based interview questions goal to evaluate your individual self-evaluation. Asking a few time you skilled failure is an ideal instance of this.

There are two components to this query. The primary half is describing the failure itself and the second is the way you overcame it. The interviewer is most within the latter.

What did you be taught from the failure and do you now do issues in another way due to it?


“I turned burdened with stress as a result of I knew I used to be unable to finish a undertaking on time. As an alternative of asking for assist or speaking with my supervisor, I tried to complete it on my own as a result of I used to be afraid I might look incompetent. Wanting again, I ought to have requested for a deadline extension and managed my time higher.”

These are our high 5 competency-based interview questions. Keep in mind to make use of the STAR method and reply with integrity and specific the flexibility to self-evaluate.

Good luck!

When you’ve got any questions – ask within the feedback or @BubbleJobs.

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